Privacy Policy

Last Updated: 11 December 2025

This Privacy Policy explains how LANKA COMMODITY BROKERS LTD ("we", "our", "us") collects, uses, discloses, and protects information when you use the Tea Brokers Mobile App Portal ("App", "Service"). By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information from users:

• Name
• Mobile number
• Email address
• Factory or company details
• Login credentials (username and hashed password)

1.2 Automatically Collected Information

When using the App, we may automatically collect:

• IP address
• App performance data and crash reports

2. How We Use the Information

• To provide and maintain the App’s features and services
• To facilitate communication between tea factories and brokers
• To verify user identity and maintain account security
• To send notifications, updates, and important alerts
• To improve the App’s performance and user experience
• To comply with legal or regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following situations:

3.1 With Authorized Parties

Tea brokers, factory representatives, or other authorized users connected to your account for operational purposes.

3.2 With Service Providers

Trusted third-party service providers who assist us with:

• Hosting and infrastructure
• Security services
• Data storage
• Analytics and system monitoring

All service providers are contractually required to protect your information.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations
• Respond to lawful government requests
• Protect the rights, property, or safety of users or the company
• Prevent fraud or misuse of the App

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission
• Secure authentication mechanisms
• Restricted system access based on user roles
• Regular system monitoring and updates

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as:

• Your account remains active, or
• It is necessary for operational, legal, or regulatory purposes

Upon account deletion, data may be retained or archived where required by law or regulatory obligations.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your account and personal data (where legally permitted)
• Restrict or object to certain data processing activities

To exercise these rights, please contact us at it@lcbl-sl.com. Data deletion requests will be processed within a reasonable timeframe, subject to legal requirements.

7. Children’s Privacy

This App is intended strictly for business use and is not designed for children under the age of 18. We do not knowingly collect personal information from minors.

8. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

LANKA COMMODITY BROKERS LTD (LCBL)
Email: it@lcbl-sl.com
Phone: 011 5222 300
Address: 70–72, Maligakanda Road, Colombo 10, Sri Lanka